1. Introduction
Panthar InfoHub Pvt. Ltd. (“Panthar InfoHub”, “Company”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information of individuals who visit our website, contact us, use our services, or interact with our business.
This Privacy Policy explains how we collect, receive, use, store, process, disclose, and protect personal information through our website, digital platforms, communication channels, and business operations.
By accessing our website or voluntarily providing your personal information, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it before processing your personal information.
2. Scope of This Policy
This Privacy Policy applies to:
- Visitors browsing our website.
- Individuals submitting enquiries or requesting quotations.
- Prospective and existing clients.
- Users of our software, websites, mobile applications, and SaaS solutions, where applicable.
- Individuals applying for employment, internships, or other professional opportunities.
- Vendors, business partners, and other individuals interacting with us.
This policy does not automatically govern third-party websites, applications, or services that we do not own or control.
3. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
3.1 Personal Identification Information
- Full name.
- Email address.
- Telephone or mobile number.
- Company or organisation name.
- Job title or professional details, where relevant.
3.2 Business and Project Information
When you contact us regarding our services, we may collect:
- Project requirements and descriptions.
- Preferred services, including web development, app development, SaaS, UI/UX design, AI development, and related technology services.
- Estimated project budget and timelines.
- Documents, files, technical specifications, and other materials voluntarily shared with us.
- Information necessary for quotations, proposals, contracts, and project delivery.
3.3 Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, depending on the technologies enabled on the website. This may include:
- IP address.
- Browser type and version.
- Device type and operating system.
- Pages visited and time spent on pages.
- Referring websites or sources.
- Website interactions and diagnostic information.
- Cookies and similar tracking identifiers.
3.4 Employment and Recruitment Information
If you apply for a job, internship, or other opportunity, we may collect information such as your résumé, qualifications, portfolio, employment history, and contact details.
3.5 Information from Communications
We may retain relevant information contained in emails, contact forms, telephone communications, or other business correspondence to respond to requests, maintain records, and manage our professional relationships.
Please do not submit passwords, payment card details, confidential third-party information, or other sensitive information through general enquiry forms unless specifically requested through an appropriate and secure process.
4. How We Collect Information
We may collect information through:
- Contact and enquiry forms on our website.
- Email, telephone, and other communication channels.
- Project onboarding, proposals, agreements, and service delivery.
- Recruitment and application processes.
- Website cookies, analytics tools, and similar technologies, where enabled.
- Information you voluntarily provide during meetings, consultations, or other business interactions.
- Third-party platforms or business partners where collection and use are permitted by applicable law.
5. Purposes for Processing Information
We may use personal information for legitimate business purposes, including:
- Responding to enquiries and requests for quotations.
- Understanding project requirements and preparing proposals.
- Providing, maintaining, improving, and supporting our services.
- Communicating with clients, prospective customers, applicants, and business partners.
- Managing projects, contracts, invoices, and business records.
- Evaluating job and internship applications.
- Maintaining website functionality, security, and performance.
- Analysing website traffic and user engagement, where analytics tools are enabled.
- Sending relevant service updates, business communications, or marketing information where permitted by law.
- Preventing fraud, misuse, unauthorised access, and security incidents.
- Complying with applicable legal obligations and responding to lawful requests.
We will not intentionally use personal information for purposes that are incompatible with the purposes described in this policy without an appropriate legal basis or any additional consent required by law.
6. Legal Basis and Consent
We process personal information, as applicable, on the basis of consent, steps requested by you before entering into a contract, performance of contractual obligations, compliance with legal requirements, and other lawful grounds available under applicable law.
Where consent is required, you may withdraw it subject to applicable legal requirements. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
If you choose not to provide information necessary to respond to an enquiry or deliver a requested service, we may be unable to provide the relevant assistance or service.
9. Third-Party Services and External Links
Our website or services may contain links to third-party websites, tools, platforms, or applications.
These third parties may operate under their own privacy policies and terms. Panthar InfoHub does not control their independent data collection or processing practices.
We encourage you to review the applicable privacy policies before submitting personal information to third-party services.
10. Data Security
We take reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.
Depending on the nature of the information and the services involved, safeguards may include access restrictions, secure communication methods, system monitoring, confidentiality obligations, and appropriate security practices.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Responding to enquiries and managing business relationships.
- Delivering contracted services and providing support.
- Maintaining project, financial, and business records.
- Meeting applicable legal and regulatory obligations.
- Resolving disputes and enforcing agreements.
- Maintaining security and preventing misuse.
Retention periods may vary depending on the type of information, the nature of the business relationship, contractual requirements, and applicable law.
When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal retention obligations.
12. Your Privacy Rights
Subject to applicable law and the circumstances of processing, you may have the right to:
- Request information about personal data we process about you.
- Request correction or updating of inaccurate personal information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Raise concerns or submit a grievance regarding our data practices.
- Exercise any additional rights available under applicable data protection law.
We may need to verify your identity before responding to a request. Certain information may need to be retained where required by law or where another lawful basis for retention applies.
To exercise an applicable privacy right, please contact us using the details in the Contact Information section.
13. Children's Privacy
Our website and general business services are not specifically directed at children.
We do not knowingly collect children's personal information in circumstances where doing so would violate applicable law. If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation in accordance with applicable legal requirements.
14. International Data Transfers
Some of our service providers or technology platforms may process or store information on servers located outside India.
Where personal information is transferred internationally, we will take steps required by applicable law and implement appropriate safeguards where necessary.
The locations and arrangements involved may depend on the hosting infrastructure, service providers, and tools used for a particular website or project.
15. Third-Party and Client Data
In the course of delivering software development, SaaS, AI, website, mobile application, or other technology services, Panthar InfoHub may process information on behalf of its clients.
Where we process personal information on a client's behalf, the relevant contract, service agreement, or other applicable arrangement may determine the respective responsibilities of the parties.
Clients are responsible for ensuring that they have the necessary rights, permissions, and lawful grounds to provide personal information to us for processing. We will handle such information in accordance with applicable law and our relevant contractual obligations.
16. Marketing Communications
We may use contact information to communicate about our services, company updates, relevant business offerings, or other information where permitted by law.
You may opt out of marketing communications by following the unsubscribe instructions provided in the communication, where available, or by contacting us directly.
Opting out of marketing communications will not necessarily prevent us from sending essential transactional, contractual, security-related, or service communications.
17. Privacy and Data Protection in India
Panthar InfoHub aims to handle personal information in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023, and the rules, notifications, and other legal requirements applicable to the relevant processing activity.
Our obligations and the rights available to individuals will depend on the provisions that are in force and applicable to the relevant activity at the time of processing.
Nothing in this policy is intended to exclude or restrict any rights that cannot lawfully be excluded or restricted.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technologies, service providers, or applicable legal requirements.
Any revised version will be published on our website with an updated “Last Updated” date.
We encourage visitors to review this page periodically to remain informed about our privacy practices.
19. Contact Information and Grievances
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us using the following details.
Panthar InfoHub Pvt. Ltd.
Thane Office
Block No. 7, 1st Floor, Janki Tower, Kopri Gaon, Thane (East), Maharashtra – 400603, India.
Jhansi Office
3rd Floor, SK Tower, Nandanpura Road, Jhansi, Uttar Pradesh – 284003, India.
We will review privacy-related requests and grievances and respond in accordance with applicable legal requirements.